RETURN & REFUND POLICY

1. General Return Policy

We accept returns on non-custom, non-modified items within 30 days of delivery.

To qualify:

• Item must be unused and unassembled
• Item must be returned in original condition
• Item must include all parts/accessories

Buyers are responsible for return shipping costs unless the product arrived damaged or defective.

2. Non-Returnable Items

The following cannot be returned or refunded:

• Custom-made items
• Custom paint/weathering work
• Full commission builds
• Items altered, sanded, trimmed, or modified by the customer
• Mystery boxes or clearance items
• Digital downloads
• Items damaged through misuse, improper assembly, or neglect

3. Reporting Damages or Issues

If your item arrives damaged:

• Contact us within 7 days of delivery
• Include photos of the packaging and the damaged parts
• We will offer replacements or solutions based on the situation

Damage caused by customer error or modification is not eligible for return.

4. Refund Timeline

Once we receive the return:

• Please allow 5–7 business days for inspection
• Refunds will be issued to the original payment method
• Shipping fees are non-refundable

5. Exchanges

We do not offer traditional exchanges, but customers may:

• Return eligible item(s) for a refund (if applicable)
• Reorder the desired item

6. Lost or Stolen Packages

If a package is marked “Delivered” but missing:

• We will open an investigation with the carrier
• Resolutions depend on carrier results
• We cannot guarantee replacement for theft after delivery

7. Cancellations

Orders may be canceled within 24 hours of purchase for a full refund unless production has started.

Custom orders cannot be canceled once work begins.

8. International Returns

International customers may return eligible items but are responsible for:

• All return shipping costs
• Customs forms and declarations
• Any duties or fees charged upon re-entry

9. Contact for Returns

For all return requests, visit our contact page.

Include:

• Order number
• Photos (if applicable)
• Reason for return